Subprocessors
Reera relies on a small set of carefully selected third parties ("subprocessors") to deliver the Service. We list every one of them on this page, with the role they play, where they store data, and a link to their security and privacy documentation. We provide at least 30 days' notice before adding or replacing a subprocessor.
Current subprocessors
| Subprocessor | Purpose | Data location | Security & privacy |
|---|---|---|---|
| Google Cloud Platform Google Ireland Ltd. |
Production hosting, customer data storage, model inference compute | EU (Frankfurt or Belgium) | cloud.google.com/security |
| Vercel Inc. | Hosting of the marketing website (reera.io) | Global edge network; customer data is not processed by Vercel | vercel.com/legal/privacy-policy |
| Calendly LLC | Demo booking and scheduling | United States (with EU SCCs in place) | calendly.com/pages/privacy |
| OpenAI, OpenAI Ireland Ltd. | Large-language-model inference for ticket classification and resolution suggestions; metadata-only, zero-retention | EU and US (zero-retention enterprise endpoint) | openai.com/policies |
| Anthropic PBC | Large-language-model inference for ticket classification and resolution suggestions; metadata-only, zero-retention | US (zero-retention enterprise endpoint) | anthropic.com/legal/privacy |
| Pinecone Systems Inc. | Vector database for the per-tenant RAG knowledge base | EU (eu-west-1) | pinecone.io/security |
Inference-traffic safeguards
Calls to OpenAI and Anthropic for inference are routed through their respective zero-data-retention enterprise endpoints, meaning the providers do not retain prompts or completions for training or any other purpose. Customer data sent for inference is metadata only, never raw ticket attachments, secrets, or credentials.
Notifications
To be notified when this list changes, send an email to ali@reera.io with subject "Subprocessor notifications." We will email you at least 30 days before any addition or replacement.
Contact
Questions about a specific subprocessor or our sub-processing practices: ali@reera.io.