Resources

How much could Reera save your team?

Realistic numbers based on enterprise IT pilot data. Adjust the sliders to match your environment.

Monthly ticket volume 5,000

Total tickets your service desk handles per month.

Number of L1 / triage agents 8

Agents whose time is spent classifying and routing.

Avg fully-loaded cost per agent / year €55,000

Salary + benefits + overhead. EU benchmark is €45–70k.

Avg minutes to manually triage one ticket 4 min

Read, classify, route, reassign loop. Industry avg 3–6 min.

Hours saved per month

280h

Across your triage team

Estimated annual savings

€110,000

In recovered agent capacity

Equivalent FTEs reclaimed

1.7 FTE

Redirected to higher-value work

Payback period

< 3 months

For typical enterprise pricing

Get a tailored ROI report 30-minute call · We model your real ticket data

Triage automation: Reera handles ~70% of incoming tickets fully autonomously, with humans reviewing the rest.
Time saved: Hours saved = (volume × triage minutes × 70%) ÷ 60.
Capacity to € value: Hourly cost = annual cost ÷ 1,800 working hours per agent per year (EU standard).
FTE equivalent: Hours saved per year ÷ 1,800.
Payback: We compare a modeled Reera cost for the ticket volume you set to the monthly savings above. Pilots are fixed-fee and often recover their cost in the first month for typical configurations.