Pricing built for enterprise IT, not a credit card form.
Every Reera deployment is shaped around your ticket volume, the systems we integrate with, and how much you want us to handle on day one. We don't list a number publicly, because a price without your context is the wrong price. After your first call, we send a clear written quote within a day.
How pricing works
Reera uses a simple two-part model. An annual platform fee covers the AI workspace, integrations, your private knowledge base, and the dedicated EU infrastructure your data lives on. Usage is metered on top, billed per resolved ticket (not per seat), so your cost scales with the value Reera delivers, not with how many engineers you hire.
Platform fee (annual)
Workspace, integrations with your ITSM (ServiceNow, Jira, Zendesk), private RAG knowledge base, EU-only data residency, audit logging, SSO, and named support.
Usage (per resolved ticket)
You pay only when Reera classifies, routes, or resolves a ticket. Failed or human-overridden actions are not billed. Volume tiers kick in past 10k / 50k / 250k tickets per month.
What's included in every contract
- EU-only data residency. Frankfurt or Belgium, on Google Cloud. Your data never leaves the EU.
- Private knowledge base. Trained on your historical tickets and docs. Never shared, never used to train external models.
- Zero-retention LLM endpoints. Inference traffic to OpenAI and Anthropic is metadata-only and not retained.
- SSO, RBAC, and full audit logs from day one. No upgrade tier required.
- Implementation support. A solutions engineer walks your team through setup, integration, and the first 30 days of tuning.
- 99.9% uptime SLA with credits for missed targets, on every annual plan.
- DPA, subprocessor list, and security questionnaires ready to send to your legal and procurement teams.
What scales with you
- Ticket volume. Per-ticket pricing drops as you grow. Customers above 250k/month get custom rates.
- Integrations. Standard ITSM connectors are included. Bespoke integrations (custom CMDBs, internal APIs, on-prem tooling) are scoped separately.
- Deployment model. Multi-tenant EU SaaS by default. Single-tenant or VPC-isolated deployments available for regulated industries.
- Dedicated CSM and on-call. Standard support is shared. Larger contracts include a named CSM and faster response targets.
Outcomes our customers underwrite
We don't sell licenses; we sell hours back to your IT team. Every quote includes a written, joint business case with the targets below, plus an opt-out if we miss them in the first 90 days.
Pricing FAQ
Why don't you publish a price on the website?
Because pricing without context is misleading. A 200-engineer SOC running 80k tickets/month and a 30-person IT team running 4k tickets/month should pay very different numbers, and a single price tag would either overcharge one or undersell the other. A 20-minute conversation gets you a quote that actually maps to your business.
Do you offer pilots or proofs of concept?
Yes. We run paid 6-week pilots scoped against a specific ticket queue, with success criteria agreed up front. If we hit the targets, the pilot fee is credited toward your annual contract. If we don't, you walk away with a written report of what we found and no further commitment.
How long does implementation take?
Most customers go from kickoff to live triage in 3–4 weeks. Connecting to ServiceNow, Jira, or Zendesk is days, not weeks. The longer part is training Reera on your historical tickets and tuning routing rules with your team. That work compounds the longer you run it.
Is there a minimum contract length?
Annual contracts, billed annually or quarterly. We don't do month-to-month for enterprise deployments: a private knowledge base and an SLA are not priced for short cycles. If a one-month commitment is what you need, a paid pilot is the right path.
What does "per resolved ticket" actually mean?
A ticket is "resolved" by Reera when it's classified, routed, or auto-replied to and the outcome is accepted by your team (no human override within the SLA window). Tickets where a human overrides Reera's decision aren't billed. We send a transparent monthly usage report so you can see exactly what you're paying for.
Get a quote in one call.
Tell us about your current ticket volume, the systems you run, and what's broken about routing today. You'll have a written quote and a tailored ROI model within 24 hours.
Book a 30-minute pricing call